Refunds and cancellation policy

We aim to deliver work that does what we said it would. We also understand that circumstances change. This is how refunds and cancellations work at Cronboost.

Refunds are issued on a pro-rata basis, depending on how much of the work has been completed.

To request a refund, email billing@cronboost.com with your order ID and the reason for the request.

You may cancel a retainer, such as channel and content management, at any time.

• Cancellation takes effect at the end of the billing cycle.
• No partial-month refunds are issued once a cycle has started.

For example: if you cancel on 10 July, your retainer ends on 30 July, assuming your billing cycle started on 1 July.

If there is a billing error, or a problem with the service on our side, we will investigate it fully and issue a refund where that is appropriate.

Please contact us first. If you have a concern, email support@cronboost.com before starting a chargeback. Most issues can be resolved quickly and fairly.

Unresolved chargebacks raised without any attempt to contact us first may result in being blocked from future services.

How long does a refund take to process?

Refunds are usually processed within five to seven business days of approval. How long the money then takes to appear depends on your payment method and your bank.

Can I get a refund if I am not satisfied with the work?

Yes, if less than half of the scoped work has been completed. We work closely with clients throughout a project, and most concerns can be resolved through revisions and a conversation long before it comes to that.

What happens to my data if I cancel?

We keep your project data for 30 days after cancellation, so that you can pick the work back up. After that it may be permanently deleted, unless we have to keep it for legal reasons.

Send all refund and cancellation enquiries to:

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